Responsible
Gaming at app999

The app999 platform is intended exclusively for adults aged 18 years and over. This is not merely a policy recommendation — it is a firm rule that we enforce at every stage of the player journey, from account registration through to the processing of withdrawals.

During registration, all players are required to confirm that they meet the minimum age requirement. Where our verification team has reasonable grounds to suspect that an account holder may be under 18, the account will be suspended immediately pending identity verification. Any funds deposited by an underage player will be returned via the original payment method — whether that is bKash, Nagad, Rocket, or a bank transfer — and no winnings will be paid out.

If you are a parent or guardian and you believe a minor in your household has accessed the app999 platform, please contact our support team immediately. We will act on all such reports within 24 hours.

Responsible gaming starts with self-awareness. Gambling is designed to be entertaining, but for a small number of players it can develop into a compulsive behaviour that harms their finances, relationships, and mental health. app999 encourages all players to periodically reflect on their gambling habits using the self-assessment questions below.

If you answer yes to three or more of the following questions, we strongly recommend taking a break and reaching out to our support team or a professional counselling service:

Every app999 account includes a dedicated Responsible Gaming section in the account settings panel. The tools below are available to all registered players and can be activated at any time without contacting support.

Sensible bankroll management is a cornerstone of responsible gaming. Before you deposit at app999, we recommend establishing a clear personal budget for your gambling activity. The table below outlines our recommended approach to setting spending boundaries at various budget levels in Bangladeshi Taka.

Monthly Budget	Suggested Daily Limit	Suggested Weekly Limit	Recommended Action if Limit Hit
Up to ৳2,000	৳100	৳500	Stop play for the day; review session
৳2,001 – ৳5,000	৳250	৳1,250	Take a 24-hour time-out
৳5,001 – ৳10,000	৳500	৳2,500	Review limits; consider lowering cap
Over ৳10,000	Set custom limit	Set custom limit	Contact support for a personal review

These figures are illustrative only. The right budget is one that you can afford to lose entirely without affecting your ability to meet essential living costs such as rent, food, utilities, and family obligations. Never gamble with money you cannot afford to lose.

• Treat gambling as entertainment, not as a way to earn income or recover debts.
• Do not gamble under the influence of alcohol, medication, or when emotionally distressed.
• Balance gambling with other leisure activities — sports, socialising, hobbies.
• Keep track of your deposits and withdrawals using the transaction history in your app999 account.
• If you receive a bonus, understand the wagering requirements fully before playing.

If gambling has stopped being fun and has started causing you real harm, the most important thing you can do is reach out. app999's support team is available 24 hours a day, 7 days a week — including during Eid, Pohela Boishakh, Victory Day (December 16), and all other public holidays in Bangladesh. We are here to listen and to help you access the right tools or escalate your concern to a specialist organisation.

When you contact our support team about a gambling problem, your conversation is treated with complete confidentiality. Our agents are trained in responsible gaming best practices and will never pressure you to continue playing. They can:

• Activate an immediate account suspension while you decide on next steps.
• Apply self-exclusion on your behalf if you are unable to do so independently.
• Provide information about professional counselling and support services.
• Adjust your account limits and marketing preferences instantly.
• Facilitate a full account closure and data deletion request if required.

Remember: seeking help is a sign of strength, not weakness. The sooner you act, the sooner you can regain control and get back to enjoying life — both on and off the app999 platform.

app999 takes its duty of care to Bangladeshi players seriously. Below is a summary of the platform-level commitments we make to every registered player as part of our responsible gaming programme:

• No targeting of vulnerable players: app999 does not send promotional materials to players who are on self-exclusion, in a time-out period, or who have been flagged as potentially vulnerable by our monitoring systems.
• Transparent game information: All games on app999 display their Return to Player (RTP) percentages. We do not hide or obscure the house edge from players.
• Fair bonus terms: All promotional offers come with clearly stated terms and wagering requirements, written in plain English, before you opt in.
• No credit for gambling: app999 does not offer credit facilities or allow players to gamble on borrowed funds from the platform. All play must be funded from your account balance.
• Staff training: Every member of our customer support team completes responsible gaming training before they interact with players. This training is refreshed on a regular basis.
• Continuous monitoring: Our platform uses automated systems to detect patterns consistent with problem gambling — such as rapidly escalating deposit amounts or prolonged late-night play sessions. Where such patterns are detected, our team will proactively reach out to the player concerned.