app999 Terms &
Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the Player", "User", "you") and app999 ("the Platform", "we", "us", "our") governing your access to and use of the app999 website located at app999.club and all associated services, including but not limited to sports betting, live casino games, slot games, and any other gaming products made available through the Platform.

By completing the registration process, accessing any game or betting market, making a deposit, or otherwise using the Platform in any capacity, you confirm that you have read these Terms in full, that you understand them, and that you unconditionally agree to be bound by them. If you do not agree with any part of these Terms, you must immediately cease using the Platform and close your account.

These Terms should be read in conjunction with our Privacy Policy and our Responsible Gaming Policy, both of which form an integral part of the agreement between you and app999.

To open an account and use the app999 platform, you must satisfy all of the following eligibility criteria at the time of registration and on a continuing basis for as long as your account remains active:

• You are at least 18 years of age. app999 operates a strict 18+ policy with no exceptions. Players who are found to be under 18 will have their accounts closed immediately and all funds forfeited.
• You are accessing the Platform as a private individual acting in your personal capacity, not on behalf of any third party or commercial entity.
• You are not a resident of any jurisdiction where online gambling is explicitly prohibited by law.
• You are not currently subject to a self-exclusion order on this Platform or any affiliated platform.
• You have not previously had an app999 account suspended or permanently closed for breach of these Terms.

Each individual is permitted to hold one account only. Opening multiple accounts — whether under the same name, different names, shared devices, or shared payment methods — is strictly prohibited and will result in immediate suspension of all associated accounts and forfeiture of any balances therein.

During registration you are required to provide accurate, complete, and truthful personal information including your full legal name, date of birth, and a valid contact method. app999 reserves the right to request documentary verification of any information provided at registration at any time. Providing false or misleading information is a material breach of these Terms.

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You must not share your login details with any other person or allow any third party to access your account under any circumstances.

app999 will not be liable for any loss or damage arising from your failure to keep your account credentials secure. If you believe that your account has been accessed without your authorisation, you must notify our support team immediately at [email protected] so that the account can be secured without delay.

All account activity conducted using your credentials is deemed to have been authorised by you. app999 is entitled to rely on instructions submitted through your account without requiring independent verification of your identity for each individual transaction, provided that no security alert has been raised.

app999 reserves the right to conduct periodic account reviews. During any such review, withdrawals may be suspended and access may be restricted while the review is in progress. The Platform will endeavour to complete all account reviews within a reasonable timeframe and will communicate the outcome to the account holder.

app999 accepts deposits and processes withdrawals exclusively in Bangladeshi Taka (৳) through the following approved payment channels: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Visa, and Mastercard. All payment methods used must be registered in the name of the account holder. Third-party payments are not permitted.

Minimum and maximum deposit and withdrawal limits apply to each payment method and are displayed within the Platform's cashier section. These limits are subject to change at app999's discretion. app999 targets deposit crediting times of under 60 seconds for all supported mobile wallet channels; actual processing times may vary due to factors outside the Platform's control, including network conditions and third-party payment processor availability.

• Withdrawals are processed to the same payment method used for the most recent deposit wherever technically possible.
• app999 reserves the right to request additional identity verification before processing any withdrawal, regardless of the amount.
• Deposits that have not been wagered at least once in full may be subject to an administration fee upon withdrawal at the Platform's discretion.
• All transaction records are maintained in Bangladesh Standard Time (BST, UTC+6).

app999 offers various bonuses, free bet credits, free spins, cashback offers, and other promotional incentives from time to time. All promotions are subject to the specific terms published alongside each offer. In the event of any conflict between those specific terms and these general Terms, the specific promotion terms shall prevail in respect of that promotion only.

Unless a specific promotion states otherwise, the following general bonus conditions apply across all app999 promotions:

• Bonus funds may not be withdrawn until the applicable wagering requirement has been completed in full.
• Wagering requirements must be met within the timeframe specified in the relevant promotion. Unused bonus funds expire at the end of the stated period.
• app999 reserves the right to reclaim any bonus amount, and any winnings derived from it, if there is evidence of bonus abuse, arbitrage betting, or any other activity that the Platform deems to be contrary to the spirit of the promotion.
• Only one welcome or first-deposit bonus may be claimed per player, per household, and per device.
• Promotions are available to players who have successfully completed identity verification and have made at least one qualifying real-money deposit.

app999 reserves the right to withdraw, modify, or cancel any promotion at any time and without prior notice, provided that this does not affect any wagering requirement already in progress for a player who has accepted a bonus in good faith.

All bets and wagers placed on app999 are subject to the specific rules applicable to the relevant sport, market, or game type. These rules are published within the Platform and are incorporated into these Terms by reference. Players are responsible for familiarising themselves with the applicable rules before placing any bet or wager.

In respect of sports betting, the following general principles apply:

• Bets are accepted at the odds displayed at the time the bet is confirmed by the Platform. Odds are subject to change up to the moment of confirmation.
• In the event of a match abandonment, void, or postponement, bets will be settled in accordance with the applicable sport-specific rules published on the Platform.
• app999 reserves the right to void any bet placed on a market that was offered or settled in error, including errors in odds, market descriptions, or result data.
• Maximum payout limits apply per event and per day. These limits are displayed in the sportsbook section and may be updated from time to time.

Casino games available on app999 — including live dealer tables, slots, crash games, and card games — are supplied by third-party software providers including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe. The rules and return-to-player (RTP) percentages for each game are determined by the respective provider and are available within each game's information panel.

The following activities are strictly prohibited on app999 and will result in immediate account suspension, forfeiture of all balances, and may be reported to relevant authorities:

• Multi-accounting: Opening or operating more than one account, whether under the same or different personal details.
• Collusion: Co-ordinating play with one or more other players to gain an unfair advantage in any game or betting market.
• Use of bots or automated software: Using any software, script, or automated tool to place bets, interact with games, or otherwise use the Platform in a non-human manner.
• Arbitrage betting: Systematically exploiting differences in odds between markets or promotions to guarantee a profit regardless of outcome.
• Fraud and money laundering: Using the Platform for any fraudulent purpose, including depositing funds derived from criminal activity or using stolen payment credentials.
• Chargebacks: Initiating a chargeback or payment reversal with a payment provider after funds have been deposited and used for wagering.
• Hacking or technical exploitation: Attempting to access, interfere with, or exploit any part of the Platform's software, infrastructure, or data in an unauthorised manner.

All content on the app999 platform — including but not limited to the website design, logos, trademarks, graphics, text, software, game interfaces, and promotional materials — is the property of app999 or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform solely for your personal, non-commercial entertainment purposes. You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from the Platform without the prior written consent of app999.

Game content, including graphics, audio, and software, is the intellectual property of the respective game providers (Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, Spribe, and others). Use of such content is governed by the applicable provider licences.

app999 collects, stores, and processes personal data in accordance with our Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

Personal data collected during registration and account use — including name, date of birth, contact details, and transaction records — is used for account management, identity verification, fraud prevention, regulatory compliance, and the delivery of personalised services where applicable. app999 does not sell personal data to third parties for marketing purposes.

To the fullest extent permitted by applicable law, app999 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to loss of profits, loss of data, or loss of goodwill, whether based on contract, tort, strict liability, or any other legal theory.

app999 does not guarantee uninterrupted or error-free access to the Platform. Scheduled maintenance, technical faults, network outages, and third-party service disruptions may affect availability. The Platform will endeavour to provide advance notice of scheduled downtime where practicable.

app999's total aggregate liability to any player for any claim arising in connection with the Platform shall not exceed the total amount deposited by that player in the 30-day period immediately preceding the event giving rise to the claim.

app999 is committed to promoting responsible gaming and takes active steps to prevent problem gambling among its player base. The Platform provides the following player-controlled tools, accessible from within every account's settings panel:

• Deposit Limits: Set daily, weekly, or monthly caps on the total amount you can deposit into your app999 account.
• Loss Limits: Restrict the maximum amount you can lose over a defined period before further play is blocked for that period.
• Session Time Limits: Set a maximum duration for each gaming session. The Platform will notify you when you are approaching your limit.
• Cool-Off Period: Temporarily suspend your account for a period of your choosing (24 hours to 6 weeks) to take a break from gambling.
• Self-Exclusion: Permanently or indefinitely close your account if you feel that gambling has become problematic. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period.

If you believe that your gambling may be causing harm to yourself or others, we strongly encourage you to contact our support team at [email protected] or visit our Responsible Gaming page for further guidance and resources.

app999 strictly enforces its 18+ age requirement. Players must be 18 years or older to access any game, betting market, or promotional offer on the Platform. Age verification checks may be applied at any point during a player's use of the Platform.

app999 reserves the right to suspend or permanently close any account at any time, with or without prior notice, if it reasonably believes that:

• The account holder has breached any provision of these Terms.
• The account has been used for fraudulent, unlawful, or abusive activity.
• The account holder is under 18 years of age.
• The account holder has provided false or misleading registration information.
• Continued operation of the account poses a risk to the Platform's integrity, other players, or third parties.

Upon termination for cause, app999 reserves the right to withhold any balance in the account pending investigation. Where termination is not due to a breach by the account holder, any verified real-money balance (excluding bonus funds) will be returned to the account holder via the most recently used payment method.

Players who wish to close their accounts voluntarily may do so at any time by contacting support. Voluntary account closure requests will be processed within 5 business days.

app999 reserves the right to amend, update, or replace these Terms at any time. Where changes are material, the Platform will endeavour to provide reasonable advance notice via the registered email address associated with your account or through a prominent notice on the Platform's website.

Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree with an amendment, you must cease using the Platform and close your account before the amendment takes effect.

The date at the top of these Terms indicates when the most recent revision was made. We recommend that you review these Terms periodically to remain informed of any changes.

These Terms and any dispute or claim arising out of or in connection with them — including non-contractual disputes or claims — shall be governed by and construed in accordance with applicable law. In the event of any dispute between you and app999 that cannot be resolved through direct negotiation, both parties agree to submit to binding arbitration as the exclusive means of resolution.

Nothing in this clause limits app999's right to seek injunctive or other equitable relief in any court of competent jurisdiction to prevent or restrain a breach of these Terms. app999 makes no representation that the Platform or its content is appropriate or available for use in any specific jurisdiction. Players are responsible for ensuring that their use of the Platform complies with all applicable local laws.

If you have any questions, concerns, or complaints regarding these Terms & Conditions or any aspect of the app999 platform, please contact our support team using the details below. Our support agents are available 24 hours a day, 7 days a week.

When contacting support regarding a terms-related query, please include your registered username and a clear description of your concern so that our team can respond as efficiently as possible. All correspondence is handled in English and responses are provided within Bangladesh Standard Time business hours where applicable, with urgent matters escalated at any hour.